What to do if the lockset is not able to unlock/lock by keypad?

Tech Support

Please make sure you have entered the correct User Code.
The battery is low if the battery indicator light keeps flashing. Please replace it with four new batteries.
Make sure the cable is firmly connected.
Check the cable for any damage that may have occurred during installation
Make sure the batteries are properly installed (Alkaline batteries, do not recharge batteries)
Check the strike plate to make sure it is properly aligned and clear so the bolt can freely move in the hole.

Need Further Assistance?

If you have any questions or encounter any problems, please don't hesitate to get in touch with us!

You may submit a ticket here, and we'll get back to you as soon as possible.

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Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM

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