FAQs
- Basic and common problems
- What type of batteries should I use?
- What should I do if the digital keypad lock still stops working even after replacing the batteries?
- How do I lock and unlock the deadbolt/secure lock?
- What to do if the lockset is not able to unlock/lock by keypad?
- What should I do if the keypad fails to recognize the password or won't open?
- Why is it hard to recognize fingerprints?
- What are the do's and don'ts of fingerprinting?
- How do I unlock the door lock if the battery is dead?
- What should I do if the internal mechanical structure of the door handle malfunctions?
- What if the latch won't fully retract and will expose 1/4 of it?