Tech Support
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Activity overview
Latest activity by Tech Support-
Tech Support created an article,
How to find the current version, operation log of your door lock in the Smart Life?
How to find the current version? Please send us the last screenshot. How to find the operation log:
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Tech Support created an article,
How to activate and enter the “Please add Bluetooth administrator” state?
Precautions before beginning: To ensure a successful connection,Please make sure you are using the correct Smart Life app:Please make sure Bluetooth is enabled on your phone; otherwise, the app int...
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Tech Support created an article,
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
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Tech Support created an article,
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
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Tech Support created an article,
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
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Tech Support created an article,
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
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Tech Support created an article,
How do I lock and unlock the deadbolt/secure lock?
To lock the deadlock/secure lock: Please press and hold the deadbolt button for several seconds. Once you hear the beep sound and prompt tone, the door is successfully locked. To unlock the deadlo...
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Tech Support created an article,
How do I unlock the door lock if the battery is dead?
If the battery is dead, there are two ways to unlock the door lock:Use the key to unlock the lock directly.Use a mobile power source to charge the lock through the emergency charging USB port and t...
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Tech Support created an article,
What to do if the lockset is not able to unlock/lock by keypad?
Please make sure you have entered the correct User Code. The battery is low if the battery indicator light keeps flashing. Please replace it with four new batteries. Make sure the cable is firmly ...
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Tech Support created an article,
Indicator light signals and beep of door lock
Green: A correct code was entered, one long beep sound. Blue: Programming in progress, the blue light flashing. Red: An incorrect code was entered; three short beeps sound.Programming error, three...