Tech Support
- Total activity 48
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 20
Activity overview
Latest activity by Tech Support-
Tech Support created an article,
DS10 Pro: Passcode Length Specifications & Setup Guide
OverviewWhen configuring passcodes for the DS10 Pro Smart Lock, the allowed passcode length varies depending on whether you are using the Mobile APP or setting it directly on the physical lock keyp...
-
Tech Support created an article,
Notice: Missing Functions in Smart Life APP on Samsung Phones
Overview Recently, some users running newer system versions on Samsung devices (such as One UI 8.5 and above) have reported missing functional buttons or options on the device control interface wit...
-
Tech Support created an article,
DS10PRO Not Detected on Smart Life App (Android Users)
If you have downloaded the Smart Life app from the Google Play Store(Android system) and your DS10PRO smart lock cannot be detected or recognized during use, the issue may be caused by a specific d...
-
Tech Support created an article,
How to find the current version, operation log of your door lock in the Smart Life?
How to find the current version? Please send us the last screenshot. How to find the operation log:
-
Tech Support created an article,
How to activate and enter the “Please add Bluetooth administrator” state?
Precautions before beginning: To ensure a successful connection,Please make sure you are using the correct Smart Life app:Please make sure Bluetooth is enabled on your phone; otherwise, the app int...
-
Tech Support created an article,
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
-
Tech Support created an article,
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
-
Tech Support created an article,
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
-
Tech Support created an article,
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
-
Tech Support created an article,
How do I lock and unlock the deadbolt/secure lock?
To lock the deadlock/secure lock: Please press and hold the deadbolt button for several seconds. Once you hear the beep sound and prompt tone, the door is successfully locked. To unlock the deadlo...