Q: How do I reset the lock?

A: There are two methods to reset the lock. 

1. The first method is to remove the batteries for about 10-15 seconds and reinstall them. 

   Then, within 10 seconds of reinstalling the battery, press and hold the “Deadbolt” button on the rear lock for about 5 seconds until the prompt "Enter initialization code" appears. 

   Enter "000 + unlock button" on the keyboard to complete the reset process.

⚠Note: After the Deadlock function is turned on, only the Programming Code can unlock, and all user code cannot unlock (using the Programming Code to unlock the lock will remove the Deadlock restriction.)

2. The second method is to restore factory settings.

   Use a Screwdriver to remove the interior assembly. 

   Press and hold the reset button for 5 seconds until the voice prompt & green light flashing, the master code will return to the manufacturer's default code “123456”.

⚠Note: After restoring the factory, change the master passcode as soon as possible! Because the master password can unlock the door.

Q: How do I adjust the locking direction?

A: The door lock will automatically recognize the locking direction after powering on (before adding an administrator). There is no need for manual adjustment.

Q: What notification will I receive when the battery is low?

A: When the battery is low, there will be a red light flashing and a ticking alarm before unlocking the door. This indicates that the battery needs to be replaced. It is recommended to replace the battery as soon as possible to ensure the normal operation of the lock.

Q: How do I unlock the door lock if the battery is dead?

A: If the battery is dead, there are two ways to unlock the door lock:
① Use the key to unlock the lock directly.
② Use a mobile power source to charge the lock through the emergency charging USB port and then unlock it normally.

Q: How do I activate the lock when it is locked due to multiple incorrect password entries?

A: If the lock receives too many invalid unlock attempts, it will be temporarily disabled for security reasons. You can unlock the lock by removing the rear lock battery and pressing any button, then reinstalling the battery. 

Alternatively, you can wait for a few minutes and try again.

Q: How to Reverse Lock? How to unlock the Reverse Lock? Can I open the door with a normal user code after Reverse Lock?

A: Long-press the Reverse Lock button for a few seconds to hear the drip beep to lock the door successfully； short-press the Reverse Lock button once to hear the drip beep to release the Reverse Lock successfully. 
After the Reverse Lock, the normal password can not open the door, but the key will light green; only the administrator password can open the door.

Q: What is a virtual password?

A: A virtual password refers to the ability to add other numbers before and after the password you set. The lock can still be unlocked successfully by entering the password with additional numbers, which enhances the security factor.

Q: Can the automatic locking time be set to any time?

A: No, the automatic locking time can only be set between 5 to 59 seconds. Setting it to any other time will result in a red light indicating an error.

Q: Is it possible to change the length of the latch?

Or make a phone call on:

Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM