Tech Support
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Activity overview
Latest activity by Tech Support-
Tech Support created an article,
How can I control the DS10 Pro lock remotely?
If you are not at home and want to open/close the DS10 Pro lock via the APP, you may need to purchase a Gateway for the Smart Life app. The AkaGear lock is designed to connect to the mobile app via...
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Tech Support created an article,
How to connect to and set up the DS10 Pro on smart Life APP?
We recommend using the app because it's easier to set up and more convenient for future use.1. Create an Account Smart Life AppAndroid: Search Smart Life on Google Play.iOS: Search Smart Life on th...
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Tech Support created an article,
What type of batteries should I use?
We recommend using a premium alkaline battery for all electronic locks. The brand recommended in our locks is Duracell Coppertop. We do not recommend off-brand, store brand, or Energizer. Engineeri...
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Tech Support created an article,
DS10/DS10 Pro Installation Tutorial
Required tools ( not included )Please refer to this video to install your DS10 or DS10 Pro Lock:How to install the AKAGEAR DS10 Lock Please refer to the section below if you need a more detailed in...
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Tech Support created an article,
Basic and common problems
Q: How do I reset the lock?A: There are two methods to reset the lock. The first method is to remove the batteries for about 10-15 seconds and reinstall them. Then, within 10 seconds of reinstall...
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Tech Support created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Tech Support created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Tech Support created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Tech Support created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Tech Support created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...