Overview 

Recently, some users running newer system versions on Samsung devices (such as One UI 8.5 and above) have reported missing functional buttons or options on the device control interface within the Smart Life APP. Investigation indicates that the root cause is a temporary system compatibility issue between the newly released phone OS and the current version of the application. This article provides temporary troubleshooting steps and guidance on how to report this issue.

Official Notice 

Please note that Smart Life is a universal IoT platform application developed by Tuya Smart. As a hardware manufacturer, the AKAGEAR team does not have direct access to alter or update the core code of the Smart Life APP. However, Tuya typically releases software patches quickly to resolve compatibility issues with major mobile OS updates.

We strongly encourage affected users to submit an issue report directly via the built-in customer service feature in the Smart Life APP. Direct feedback from users will significantly help Tuya’s development team prioritize and resolve this compatibility conflict sooner.

Recommended Troubleshooting Steps

1. Check for Application Updates: Open the Google Play Store and check if an update is available for the Smart Life APP. If so, please update to the latest version.

2. Report the Issue In-App (Recommended) * Open the Smart Life APP and navigate to the "Me" tab.

   • Tap on "Help Center or Feedback" (or the settings icon in the top right).

   • Select "Report a Problem", describe your phone model, OS version (One UI 8.5+), and the specific missing features, then attach relevant screenshots.

3. Clear App Cache or Reinstall: Go to your phone's Settings -> Apps -> Smart Life -> Settings, and try clearing the cache, or perform a fresh reinstall of the app.

4. Use a Secondary Device Temporarily: Until a compatibility patch is officially released by Tuya, you may temporarily log in to your Smart Life account using a secondary mobile device or tablet that is not running the affected OS version to access all features.

If you have any questions regarding your AKAGEAR lock hardware, please feel free to reach out to our official support team.