If you have downloaded the Smart Life app from the Google Play Store(Android system) and your DS10PRO smart lock cannot be detected or recognized during use, the issue may be caused by a specific display setting on your Android device.

Please follow this guide to verify your app interface and resolve the issue.

How to Identify the Issue

Check your Smart Life app home screen to determine if you are experiencing this question:

• Normal Interface: The standard home screen displays full device management options, including rooms, weather updates, and a prominent "Edit" icon to add new devices. (There may be slight differences depending on the mobile operating system.)

• Incorrect/Limited Interface: The screen is highly simplified, showing only three main function tabs at the bottom, with no option to scan for or add the DS10PRO lock.

Root Cause

This issue occurs because the Smart Life app has entered Accessibility Mode.

This happens either because your Android system automatically enabled accessibility features for the app upon installation, or it was previously turned on in your app settings. While this mode optimizes the app for visually impaired users, it hides device-pairing protocols, preventing the app from recognizing the device.

Step-by-Step Solution

To pair your lock, you simply need to temporarily disable Accessibility Mode.

1. Open the Smart Life app.

2. Go to the Settings interface.

3. Locate Accessibility Mode.

4. Toggle the switch to OFF, and then click Confirm.

5. Restart the app. The full interface will now appear, allowing you to successfully scan and pair your DS10PRO lock.

Pro-Tip: Prefer the Simplified Look?

If you prefer the clean, distraction-free layout of Accessibility Mode without extra value-added features, you can safely re-enable it after the pairing process is complete.

Once your DS10PRO lock is successfully bound to your account, turning Accessibility Mode back on will hide unnecessary clutter while still allowing you to view and control your paired lock normally.

Need Further Assistance?

If you followed these steps and your DS10PRO lock is still not recognized, please contact our Customer Support Team for real-time technical help. Please also provide screenshots of your mobile app interface.