If you are not at home and want to open/close the DS10 Pro lock via the APP, you may need to purchase a Gateway for the Smart Life app.

The AkaGear lock is designed to connect to the mobile app via Bluetooth, which typically has a range of about 10-15 meters. It does not have built-in WiFi connectivity.

If you need remote access to the lock beyond Bluetooth range, you will need to purchase and set up an AkaGear WiFi gateway. This gateway allows the lock to connect to your home’s WiFi network and enables access through the mobile app from anywhere.

 Here is the page for your reference:

https://www.amazon.com/s?k=tuya+gateway&crid=3BGNE8Y6143ZM&sprefix=tuya+%2Caps%2C307&ref=nb_sb_ss_ts-doa-p_8_5

Or make a phone call on:

Phone Support: (888) 811-1140(US)
Hours: Monday – Friday, 9:00 AM – 5:00 PM