Tech Support
- Total activity 48
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 20
Articles
Recent activity by Tech Support-
What should I do if the app can't connect to the door lock?
Check Bluetooth: If the door lock supports Bluetooth connection, make sure the Bluetooth function of your phone is turned on, and the door lock is in a discoverable state. If needed, please refe...
-
Door lock motor rotates but fails to extend or retract the deadbolt?
Please make sure the key is not in the lockset when installing the deadbolt, and make sure the backset on the latch is set to the proper length. Please refer to Installation Instructions for detai...
-
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
-
How do I lock and unlock the deadbolt/secure lock?
To lock the deadlock/secure lock: Please press and hold the deadbolt button for several seconds. Once you hear the beep sound and prompt tone, the door is successfully locked. To unlock the deadlo...
-
How to activate and enter the “Please add Bluetooth administrator” state?
Precautions before beginning: To ensure a successful connection,Please make sure you are using the correct Smart Life app:Please make sure Bluetooth is enabled on your phone; otherwise, the app int...
-
What to do if the lockset is not able to unlock/lock by keypad?
Please make sure you have entered the correct User Code. The battery is low if the battery indicator light keeps flashing. Please replace it with four new batteries. Make sure the cable is firmly ...
-
Why does the door lock only work when the key is inserted? Why is it unable to remove the key in the unlocked position?
In this case, you may need to reinstall the whole lock. Please do not put the backup key in the lock when installing. Please make sure that when you start to install, the lock is in unlocked status...
-
DS10PRO Not Detected on Smart Life App (Android Users)
If you have downloaded the Smart Life app from the Google Play Store(Android system) and your DS10PRO smart lock cannot be detected or recognized during use, the issue may be caused by a specific d...
-
What should I do if the keypad fails to recognize the password or won't open?
Check Batteries: Please make sure the batteries are installed properly. The batteries are getting low if the battery indicator keeps flashing. Please replace with four new batteries for the bes...
-
Why is it hard to recognize fingerprints?
Reasons why fingerprint locks have difficulty recognizing fingerprints may include the following: Poor fingerprint quality:If there are oil, water, or other stains on the finger, or if the finger i...