Tech Support
- Total activity 48
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 20
Articles
Recent activity by Tech Support-
DS10 Pro: Passcode Length Specifications & Setup Guide
OverviewWhen configuring passcodes for the DS10 Pro Smart Lock, the allowed passcode length varies depending on whether you are using the Mobile APP or setting it directly on the physical lock keyp...
-
Notice: Missing Functions in Smart Life APP on Samsung Phones
Overview Recently, some users running newer system versions on Samsung devices (such as One UI 8.5 and above) have reported missing functional buttons or options on the device control interface wit...
-
How to find the current version, operation log of your door lock in the Smart Life?
How to find the current version? Please send us the last screenshot. How to find the operation log:
-
Indicator light signals and beep of door lock
Green: A correct code was entered, one long beep sound. Blue: Programming in progress, the blue light flashing. Red: An incorrect code was entered; three short beeps sound.Programming error, three...
-
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
-
Door Lock Handle Set Installation Tutorial
For detailed video installation tutorials, please visit the official website: AKAGEAR Door Lock Handle Set Installation and Precautions Before installation, check whether the latch can extend and...
-
What should I do if the digital keypad lock still stops working even after replacing the batteries?
Please double-check that the batteries are installed with the correct polarity (+ and -). If the battery polarity is correct and the device still won't power on, could you also please try connecti...
-
What should I do if the app can't connect to the door lock?
Check Bluetooth: If the door lock supports Bluetooth connection, make sure the Bluetooth function of your phone is turned on, and the door lock is in a discoverable state. If needed, please refe...
-
Door lock motor rotates but fails to extend or retract the deadbolt?
Please make sure the key is not in the lockset when installing the deadbolt, and make sure the backset on the latch is set to the proper length. Please refer to Installation Instructions for detai...
-
What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...