Tech Support
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Recent activity by Tech Support-
How to connect more than one phone through bluetooth to the DS10 Pro
Open the ‘Smart Life’ app with your management account mobile phone. According to the guidelines in the app, complete the addition and binding of the door lock. In general, we default the first mo...
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What are the do's and don'ts of fingerprinting?
Finger preparation:Please ensure that fingers are clean, dry, and free from grease, water, or other stains that may affect the clarity of fingerprints and identification.Avoid using broken or degra...
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How do I add and remove fingerprints in the Smart Life app?
Fingerprint Entry:Usually, fingerprint entry needs to be done at the door lock, which has a fingerprint capture device.In APP, you may only be able to see the list of fingerprints that have been en...
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How do I unlock the door lock if the battery is dead?
If the battery is dead, there are two ways to unlock the door lock:Use the key to unlock the lock directly.Use a mobile power source to charge the lock through the emergency charging USB port and t...
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What to do if I need to pair a second phone?
If you need to use more than one cell phone to connect to pair the door lock for operation, please note that a lock cannot connect to two APPs at the same time due to connecting the APP via Bluetoo...
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What should I do if the internal mechanical structure of the door handle malfunctions?
Normally, the door lock can be opened by turning the door handle both upward and downward.Therefore, for the situation you are experiencing, please refer to the image below to check if the lever in...
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What functions are available with the Smart Life APP when connected?
After connecting the Smart Life app, users can perform a series of settings to enhance the convenience and security of usage. The following is a detailed guide on temporary passwords, member manage...
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What to do when get an "Information is wrong" message when adding a Family member?
Please note that if you receive an "Information is wrong" message, it's likely because you entered incorrect information or didn't follow the rules when adding a new member. There are two common mi...
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What if the latch won't fully retract and will expose 1/4 of it?
Please confirm whether it is a newly installed lock or one that has been in use for some time. For new locks, the issue may stem from installation problems or defects in the lock body itself. For ...
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Indicator light signals and beep of door lock
Green: A correct code was entered, one long beep sound. Blue: Programming in progress, the blue light flashing. Red: An incorrect code was entered; three short beeps sound.Programming error, three...